Find answers to common questions about orders, payments, downloads, license activation, updates, and product usage for our Joomla extensions.
General FAQs
Answers about orders, payments, downloads, license activation, updates, and support.
After payment is confirmed, your order is marked as paid and your download access becomes available. If the product requires a license, you can also activate it using your license key.
You can download your purchased product from your order page or the download area linked to your purchase.
Yes. You should receive an order-related email after payment is completed. Depending on the payment result, the system can also handle paid or canceled order flows.
Available payment methods may include standard payment options as well as alternative methods such as Swift, IBAN, and Payoneer, depending on the order flow.
Yes. Alternative Payoneer payment can be available after order creation when needed.
For premium products that include license-based activation and update support, yes. You will need your license key to activate the product and receive updates.
After purchase, a license key is generated for your order. You can use that key in the product settings or activation area to activate your installation.
Products with update support can receive updates after successful license activation, according to the license terms shown on the product page.
First, make sure the license key was entered correctly and that your site can communicate with the license and update system. If the issue continues, please contact support with your order details.
You can contact us through the Contact Support page. Please include your product name, Joomla version, and a short description of the issue.
JT Smart Modal PRO FAQs
Answers to common questions about triggers, targeting, scheduling, layouts, and license activation.
The modal can open automatically when the page loads, depending on your trigger and display settings.
Yes. You can configure an open delay and also set the modal to close automatically after a defined time.
Yes. The module supports countdown options and display frequency controls for a more flexible popup experience.
Yes. You can use a standard content layout or an image plus content layout, depending on the presentation you want.
Yes. JT Smart Modal PRO supports device targeting and user-based targeting options.
Yes. You can configure include and exclude URL rules to control where the modal appears.
Yes. The module supports scheduling so you can define start and end dates for popup visibility.
After purchase, enter your license key in the product’s activation area. Once activation is successful, update support can work according to your license terms.
Header Search Popup Pro FAQs
Answers to common questions about popup and fullscreen search modes, trigger setup, header integration, styling, and license activation.
Popup mode opens the search interface in a compact overlay, while fullscreen mode expands it for a more focused search experience.
A clean default trigger selector is:
.js-search-toggle, .js-search-toggle a. This keeps the setup more flexible and less language-dependent.In most cases, leaving the trigger URL empty is the cleanest option. If needed, you can use
/search.Yes. Header Search Popup Pro is designed for clean header integration and flexible trigger placement.
Yes. The module includes responsive behavior for mobile layouts and different screen sizes.
Yes. Header Search Popup Pro includes width and spacing controls, animation options, and flexible style customization.
Yes. You can customize the visual style to match your template and header design.
After purchase, enter your license key in the product’s activation area. Once activation is successful, update support can work according to your license terms.